Shipping Info

Delivery Method 

We offer free Standard Shipping for your order. And this free delivery service is only available for the following countries. These countries include: United States, France, Germany, Canada, Australia, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.

If you select Standard Shipping at checkout you will use one of the following options to track your package:

Standard Shipping: https://www.17track.net/en

YunExpress: https://www.yuntrack.com/

We also offer Express delivery which takes between3-7 business days for delivery. Express delivery costs are based on the weight of your order and the distance it is being shipped. We charge actual delivery rates that are calculated automatically when the order is placed.  Please note: for express shipping (DHL), duties-and-taxes may apply.

If you select Express Delivery at checkout you will use one of the following options to track your package:

DHL: https://www.dhl.com

 

Production and delivery time

We will deal with your order within 24 hours and inform our tailors to start making your dresses. So if you want to cancel the order, please contact us within 24 hours, we will charge for cancellation of orders over 24 hours because the fabric used for the dress has already been cut. Want detailed cancellation policy, please refer to our return and cancellation policy page. Generally, according to the complexity of the dresses, the required time are followings:

Bridesmaid dresses: 5-12 days.
The delivery time of swatches and ready-to-ship dresses depends on our inventory and they can be shipped within 48 working hours when we have sufficient stock.

Delivery time is affected by customs and global weather. If you need your dress for a specific date, please contact our customer service department before ordering to ensure we can meet your deadline.

Approximate delivery time to the following countries is (Please note the Standard Shipping figures listed below are approximations based on delivery history. They are not guarantees. If you want to guarantee you receive your product in time we highly suggest selecting Express delivery at checkout.): 

The above days are all working days, during the major holidays, the number of airport freight will increase and the transportation will be delayed. If you need this dress urgently, please contact us in advance and inform us of the date you need. We will arrange it for you as soon as possible.

 

* Please note that we cannot guarantee the exact delivery time of the supplier, so we do not promise to apply for return due to overtime delivery. If the shipment is delayed, you can contact our customer service to handle it for you. If there is indeed a return/refund, please refer to "Return Policy".

 

Sales tax

Sales tax is included in the prices shown.

Note: Customs fees and any handling fees vary from country to country and are usually implemented when the order reaches the destination country.

We do not have any control over these fees, so you will have to bear them once your package arrives in your country.

Customs duties and taxes are not refundable once collected.

 

After you understand the information above, you will better know how long it takes to get a dress. So we suggest you write a note or send us an e-mail to inform us of the date you want when you place an order. Then we can arrange the production better, and let you receive the dress as soon as possible.
Once your order has been sent out, the shipping address can not be changed. So if you want to change the shipping address, please inform us as soon as possible. If you have to change the address, we can help you contact the express company, but it will incur costs, which will be borne by the customer. We will inform you of the tracking number after delivery, and you can check and track the order on the official website

Note: The colour of the dress displayed on your computer or mobile-phone may be slightly different from the actual colour, this is the problem of display equipment. So if you want to order the bridesmaid dresses in bulk, we recommend you to order our swatches and fabric samples to ensure that the colours of the dresses you finally receive are what you want.

Placing an order earlier not only ensures that you have enough time, but also allows us to do it better.

Note: The delivery time may take a little longer than usual as the impact of COVID-19.

Please email us at service@carlyna.com if you have any further question.